FAQ's

(Frequently Asked Questions)

Here at Couriers TV, we frequently get asked a lot of questions about courier work.

That’s why we decided to create a page where most of these questions can be answered simply and quickly. And for the ones that can’t be answered quickly, we’ll try to guide you to where they can be answered in more depth. Whether you are looking to start out as a courier, or looking for more work for your current business, we’ve probably already discussed it.

Our reviewer, Stuart, recently put together a full review of the Courier Exchange platform which you can read on Couriers TV. In his opinion it is generally a good service, although there are some things to consider before joining. He rated CX at 4/5 which makes it the leader so far from the selection of courier work websites reviewed.

Read the full review of Courier Exchange here

Prices seem to change fairly regularly over the last couple of years but as of January 2022 the price to join CX as an owner-driver was at least £1,600 (inc VAT). You can read our full review here for more information.
The Courier Exchange (or CX as it’s often referred to) is just one of many courier work websites that connect couriers to each other to share any available delivery work. Companies that need extra drivers to cover jobs can simply list the delivery required on the website and available drivers can provide prices for the work to be done. CX is the most well known service in this sector. It has a large user-base and has developed an extensive website/app setup to support members, although it is also the most expensive of all the courier work-sharing services.

The Same Day Courier Network, or SDCN for short, is a relative newcomer to this market, but has grown steadily since its launch. The website is slick and easy to use and the membership is growing all the time. Whilst the numbers of delivery jobs available on the platform is still low compared to CX, it may well be a valid competitor in years to come. It’s also much cheaper to join than CX, so well worth trying if you live in a busy area.

Read the full review of Same Day Courier Network here

There are a lot of websites that you can join in order to find more courier work. Most of them are bidding platforms, where delivery jobs are listed and drivers bid for the work. The type of work varies between the platforms, with some services offering more commercial delivery work (palletised goods to commercial premises etc) and others offering more private work (eBay type deliveries for private addresses). Read our reviews of the main Courier Work Websites here

This is a much discussed topic for couriers. And there isn’t a set answer. It’s really down to understanding your own operating costs, and what price your customers are willing to pay. For example, if you run a large van, it will cost more to operate (fuel costs etc) than a small van. But you can fit more in, so can charge more.
Also it depends whether you are sub-contracting for another transport company, or working direct with your own customer.

As a rough guide, retail prices (end customer, excl. VAT) are around:
Small Van £1.10
Medium Van £1.25
Large Van £1.40
Extra Large Van £1.50

Basic Sub-Contractor prices are around:
Small Van £0.8
Medium Van £0.9
Large Van £1.00
Extra Large Van £1.10

(Please note, the prices will vary regularly depending on a variety of factors. The period of Q2 and Q3 2021 has seen some of the best driver rates ever for courier work due to lack of HGV drivers causing more work to flow into the industry).

For most couriers, a simply ‘Price-per-loaded mile’ rate is calculated. This means you set a fixed rate for the size of vehicle you operate against the number of miles the delivery covers. For example: If you decide to charge £1/mile for a small van, and the delivery route is 100 miles from collection point to delivery point, then you would charge £100.

Many couriers use other factors such as zones and minimum charges to protect themselves from things like short journeys (if a delivery is only 2 miles, you don’t just want to charge £2) and deliveries into busy cities like London, where you can be stuck for hours in traffic and losing out on other work.

Yes, specifically for your vehicle. Ordinary car or van insurance does not cover you for ‘Hire and Reward’, which is basically using your vehicle to earn money. You must contact an insurer that understands the work you want to do and they will provide a policy that allows you to use the van for delivery work.

Find out more from our Courier Insurance partners

You may also need business insurance and Public Liability protection. Speak to your broker for more advice.

Hire and reward courier insurance can be very expensive. It often relates to the size of vehicle/s you want to operate, the mileage you will be covering and the types of goods you intend to carry. As a guideline (2021) we would expect to pay over £1500 to insure a small van, up to around £3500 for a 4 metre (XLWB) van, based on new drivers without much commercial vehicle experience or No Claims Bonus.

Get Courier Van Insurance Quotes here

Goods in Transit Insurance is pretty much what it says on the tin: It’s the protection you need in case the goods you’re carrying get damaged or lost, whilst in transit. You need to make sure that if the worst happens, you can afford to compensate your customer for the losses occurred by any accidents.

Visit our Courier Insurance page for details and to get a quote

There’s not really a ‘best’ van overall. There are a lot of choices in the light commercial vehicle marketplace and you’ll need to decide what your needs are.

If you’re planning to run a small van, then you can choose things like a Ford Transit Connect or Citroen Berlingo. The mid-size van range has the larger Transit Custom, Vauxhall Vivaro and Peugeot Expert.

If you want to look at the biggest vans you can get (that can be driven on a standard B licence) then a lot of couriers choose either the Mercedes Sprinter, Ford Transit or Citroen Relay.

The pros and cons of each make and model are different depending who you ask, so make sure to get a proper look and test drive before you spend any money.

Read more about courier delivery vehicles here

A fuel card is basically like a limited type of credit card. It allows you to pay for fuel at filling stations that accept that particular type of card. May fuel card providers offer account services so that you can fill up your vehicle and only pay for the fuel either days or weeks later. This can often help your cashflow depending on how you charge your customers. Fuel cards are often able to reduce the cost of fuel by a few pence-per-litre.

Find out more from our Fuel Card partners Fleetmaxx

Want more information about starting your own courier business? Visit Startups

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