As soon as you log into your account portal on the desktop website you are plunged into pages of information.
Details about your business, a page for loads, accounting info. You can define where you are, where you want to source work, your fleet (if you have one) and much more. All of this is great if you love information. And if you have time to sit and browse. And when you need to collate all your invoices and check who’s paid etc.
The ‘LOADS’ page is most important if you’re sat at home and trying to plan the next day or a specific route. It features plenty of filters and sorting controls. These allow you to match your vehicle to the most appropriate loads.
From there on you can either call or enter an electronic quote for the jobs. If successful, the seller books the job through to you and off you go.
Just looking for extra delivery work? Stick to the App
If you’re just looking to work as a driver, the app is better. The loads are there, search and bid, win and go. That’s how simple it should be.
The problem I’ve found is that the limitation to the app is that you can’t post/sell a job on Courier Exchange if you need someone to cover your own work – if you need to do that you have to head back into the website, which is almost impossible to use on a mobile. You’ll need at least a Tablet or Laptop.
Most of the most important features that you will need as a driver are also in the CX Mobile App. This is an essential addition for life out on the road. You bid for work, and can log and report every stage of your bookings back to the office that assigned the load.
Your vehicle can be tracked in real time and this helps match you with loads available wherever you find yourself once empty again.
Networking and partnerships
One thing that can make-or-break any small business is the connections you make along the way. And that goes for transport too. Networking with other companies and drivers will serve you well in the long run, and not just when you’re a member of exchange platforms.
A way to make better use of this platform is to get to know the main players and the best drivers and stay in contact.
When people learn you’re good at what you do (and trustworthy), they will keep in touch. The huge member directory for CX is like a dedicated ‘Yellow Pages’ of the Who’s Who in transport. I don’t know the exact numbers, but at any one time I think there are over 6,000 members
It’s also a way to find out who NOT to trust as well, because word gets around when there are unscrupulous members on the loose.